Luxury Caravan to Let on Anglesey
Red Wharf Bay, Anglesey, North Wales
Tel: 01248 852 337

Terms & Conditions

Please read these Terms & Conditions carefully prior to booking.

Your contract will be with Porthllongdy Farm & Caravan Site Ltd. By entering into this booking you accept that you are 18 years of age or older and you agree for yourself and the members of your party to comply with the Terms and Conditions set out below.

In the following Terms & Conditions of Hire. Porthllongdy Farm & Caravan Site Ltd will be referred to as 'the Company' and yourselves as' the Hirer/s'.

The Company reserves the right to add to and/or otherwise amend these rules at its discretion. Unreserved acceptance of the following Terms & Conditions is a requirement for all hire applicants.

1. Terms
The usual check-in time is 3pm (subject to unavoidable delays) and the check-out time usually 11am.

You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay unless any damage or loss was caused through our own negligence.

Prices will be inclusive of VAT at the current rate. In the event of a change in the rate of VAT during the course of the year, you will be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change. For breaks, of any duration, that cover two price periods, the price per night will be calculated on a pro-rata of the weekly prices.

We reserve the right to alter prices in our brochure or on the website. We will advise you of the current price before you make the booking. The terms and conditions for bookings may change from time to time. Please check at the time of booking.

Please note that short stay bookings will only be taken at the earliest 7 days prior to the commencement of your stay and are subject to availability at that time.

2. Use of Accommodation
The hire property shall be used solely for the holiday purposes and the hirer shall not sub-let the properties or any part of the properties, or any equipment hired to the hirer. The hirer shall not acquire any tenancy rights in the premises nor shall the hirer have any security of tenure under the Rent Act.

3. Making a booking
Any promotional offers and bookings are subject to availability. A binding contract comes into existence between The Hirer and The Companyonce we have received your deposit and we have issued a booking confirmation invoice by email, fax or post. You must check your booking confirmation invoice and booking as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away.

We regret we cannot accept any liability to make changes if we are not notified of any inaccuracy in any document within 10 days of our sending it out. The contract will be subject to English Law and the exclusive jurisdiction of the Courts of England and Wales.

4. Number in your party
The total number in your party must not exceed the capacity of the accommodation as advertised by us. Babies under the age of 2 may be in addition to the total capacity of your accommodation. Cot space in many of our holiday home types is limited and cots will only fit in the lounge. Please call 01248 852 337 for further details.

5. Payment
When you book you must pay the applicable deposit requested.

Standard Deposit is 25% of the total holiday cost. Your balance is due and payable by the date printed on your booking confirmation invoice (28 days before your holiday start date). For bookings made within 4 weeks of your holiday start date, you pay the full amount when you make your booking.

If the deposit and/or balance is not paid on time, we may cancel your booking but only if we have written to you reminding you to pay the deposit and/or balance within 7 days from the date you have made the booking and you have failed to pay the amount outstanding.

6. Changes by you
Once a booking has been confirmed by us to you, should you require it to be amended or re-invoiced for any reason (including for example accidental loss of the original invoice) then, if we accept this change, a fee of £25.00 will be charged. You may transfer your booking to someone else/ another party (introduced by you) at any time providing you pay the administration fee of £25.00 and any outstanding balance. Note: Bookings may not be transferred to other parties after the booking has been cancelled by you or us.

7. Cancellation by you
Telephone us immediately if you have to cancel and on the same day send us written confirmation quoting your any booking reference. Your cancellation is effective from the date we receive your written confirmation from you, which will be acknowledged.

8. Cancellation by us
Very occasionally, in circumstances of 'force majeure' or because we have cancelled the booking because you have not paid the deposit and/or balance of the booking fee, we may have to cancel your booking. We will tell you as soon as possible, and offer you an alternative or a full refund. We regret we cannot pay compensation or reimburse any expenses or costs you may incur as a result of any such cancellation or change.

9. Cleaning
The hirer shall at all times maintain the property and leave the property in a clean and tidy condition at the end of the let, otherwise a cleaning charge will be incurred.

10. Linen & Towels
Bed linen and towels are included.

11. Cots & Highchairs
We have no provision for the hire of cots or highchairs.

12. Brochure and Website accuracy
We have taken care to ensure the accuracy at the time of publication of our brochure and continuously with the website, however information and prices may have changed by the time you book. There may be small differences between the actual accommodation and facilities and its description, as we are always looking for ways to make improvements. We will take all reasonable steps to notify you of any changes to, or inaccuracies of any information contained in our brochure or on our website as soon as reasonably practicable after we become aware of that change or inaccuracy.

13. Facilities
WiFi is available from the office at a charge of £10 for the week's duration.

14. Unreasonable behaviour
We have the right to refuse to hand over accommodation if the unreasonable behaviour of anyone in your party is likely to cause offence to other residents or to members of staff. In such cases a refund will not be given, the contract will be terminated and we will have no further liability. We reserve the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in your party is likely to impair the enjoyment, comfort or health of other residents or members of staff. In these circumstances a refund will not be given, the contract will be terminated and we will have no further liability.

15. Damage to Accommodation
We require all parties to pay a £200 security deposit. An inventory will be undertaken prior to your arrival and on departure to identify any losses or damages that may be incurred during your stay. You are responsible for any damage caused and for any losses incurred in the accommodation during the period of hire.

We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).

On satisfactory completion of an Inventory after your departure we will remotely refund your security deposit (less any charges for losses or damages incurred during your stay).

16. Party Type
The organiser or leader of a group or party booking is responsible for providing the party details. Should you arrive at your accommodation with such a group without notifying us of the required details we have the right to refuse to hand over the accommodation to you. We are a family park and therefore do not accept bookings from young groups.

17. Wheelchair/Disabled Persons
Regrettably the caravan we feature is unsuitable for many visitors with mobility difficulties.

18. Special Requests
These cannot be guaranteed, but every effort will be made to satisfy them.

19. Smoking
The accommodation is strictly non-smoking.

20. Force Majeure
We cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to "force majeure".

Circumstances amounting to "force majeure" include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

21. Pets
All our holiday rental accommodations DO NOT accept pets of any kind.

22. Your Vehicles
Your vehicles, their accessories and contents are left entirely at your risk. We are not responsible for any loss or damage from or to any vehicle unless any loss or damage was caused through our own negligence or breach of statutory duty.

23. Our responsibility for your booking
We are responsible for making your booking in line with your instructions. However, in the event that we are legally responsible to compensate you we will compensate you for loss or damage that we and you could have reasonably foreseen at the time of entering the booking. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

24. Comments or concerns
You must notify any shortcomings with your accommodation to ourselves immediately so that remedial action, if appropriate, can be taken. It may affect the investigation of your complaint and may impact on the level of compensation that you may be entitled to if you fail to notify ourselves of any complaint or claim during your holiday and write to us with full details within 28 days after your holiday had ended.

25. Data Protection Policy
In order to process your booking we need to use the information you provide such as name, address, any special needs etc. Proper security measures are in place to protect your Information. The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law or under this booking.

26. Marketing
We will not pass your information on to any third parties for marketing use without your permission.

ACKNOWLEDGEMENT OF TERMS & CONDITIONS OF HIRE

Any dispute arising from or on the construction or interpretation of the above Terms & Conditions of Hire shall be determined by the Company whose decision shall be final. Failure to comply with the Terms & Conditions may result in immediate termination of the Hirers stay.

All Hirers must sign a copy of these Terms & Conditions. The signed copy of the Terms & Conditions of Hire is to be held by the Company and a copy issued to the Hirer. Copies of the Terms & Conditions of Hire are available at the offices of the Company.

By signing below, I do hereby agree to adhere to the Terms & Conditions as set out above:

 

SIGNED………………………………………………. DATE………………………………………………….